Refund policy

Last updated: October 15, 2026

We want you to love every piece you receive from Ochivio. If something isn't right, you can return it within 15 days of delivery.

Damaged, defective or incorrect items

Please inspect your order when you receive it. If an item is defective or damaged, or if you received the wrong item, please contact us immediately within 7 days of delivery with your order number and a photo of the issue at ochivio.sales@gmail.com

We'll send a free replacement or issue a full refund, including shipping. In most cases you won't need to send the item back.

Returns for any other reason

You may return items you no longer want within 15 days of delivery, provided they are:

Unused and unworn
In their original packaging, with any tags or protective film still attached
Accompanied by proof of purchase

To start a return, email ochivio.sales@gmail.com with your order number. We'll reply with return instructions and the address to send it to. Please don't send items back without contacting us first, as unannounced returns can't be processed.

If your return is approved, contingent on the terms above and your rights under applicable law, we will provide you instructions on how and where to send your package to complete your return.

Return shipping costs are the customer's responsibility and are not refundable. We recommend a tracked shipping service, as we can't be responsible for returns lost in transit.

Items that can't be returned

Straps and bands that have been worn
Personalized or engraved items
Items marked Final Sale or purchased on clearance
Gift cards

Refunds

Once we receive and inspect your return, we'll email you to confirm whether it's approved. Approved refunds are issued to your original payment method within 5–10 business days. Your bank or card provider may take additional time to post it. Original shipping charges are refundable only when the return is due to our error.

If you do not see your refund within a reasonable period of time since your refund was approved, contact us.

This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if goods are defective, not as described, not delivered within the required or agreed timeframe, or otherwise do not comply with applicable law.

Exchanges

Questions

To request a cancellation, start a return, inquire about a return, ask about an exchange or report damaged items, please contact us at info@ochivio.com. We'll be glad to help.