Shipping policy

Last updated: October 15, 2026

Thank you for shopping with Ochivio. This policy explains how we ship your order, what it costs, and what to expect after you buy.

Order Processing

Except as otherwise stated on our website, orders are processed within 1-3 business days (Monday-Friday, excluding US holidays).

Orders placed after noon or on weekends and holidays may begin processing the next business day.

You'll receive a confirmation email with tracking as soon as your order ships, if the shipping method supports it.

Shipping Methods & Delivery Times

Available shipping methods and estimated delivery times are shown at checkout. Delivery times are estimates, not guarantees, and begin once your order ships. They may be affected by carrier delays, weather, or other events outside our control. Because we work with fulfillment partners in several locations, items in the same order may arrive in separate packages at no extra cost to you.

Shipping costs

Shipping charges are calculated at checkout based on your destination, order weight, and selected shipping method. Free standard shipping may be available on selected orders as displayed at checkout.

Order Tracking

Once your order ships, we'll email you a confirmation with a tracking number and link, if applicable. Please note tracking information may take time to update after you receive it.

Shipping destinations

We currently ship only within the United States.

Address accuracy

Please double-check your shipping address at checkout. We aren't responsible for orders delivered to an incorrect address provided by the customer. If you spot a mistake, email us right away; we can update it only if the order hasn't shipped.

Lost, damaged, or delayed packages

If your tracking hasn't updated in 15 days, or it shows delivered but you can't find your package, contact us at ochivio.sales@gmail.com. Please check with neighbors and your local post office first. We'll work with the carrier and, where appropriate, send a replacement or issue a refund.

Order Changes & Cancellations

Need to change or cancel your order? Contact us as soon as possible. We may be able to accommodate changes before your order ships, but once it's in transit we're unable to modify it. Refunds for cancelled or delayed orders will be processed promptly to the original payment method where possible.